Corp. TF12 Mahalaxmi Metro Tower, Sector 4, Vaishali, Ghaziabad-201010, Uttar Pradesh, India
A Service Level Agreement (SLA) is a formal contract designed to ensure a reliable, transparent, and long-term relationship with our valued clients. OnliveServer and EuropeServerHosting operate under a comprehensive SLA that reflects our commitment to delivering enterprise-grade server hosting solutions with maximum flexibility and performance.
This agreement confirms that EuropeServerHosting provides high-availability hosting services, tailored to meet diverse business requirements. The SLA becomes effective from the agreed start date and remains valid for the defined service period unless extended or revised. EuropeServerHosting proudly collaborates with leading business partners and award-winning corporate organizations across multiple industries. We offer our clients on-site technical support, industry-leading infrastructure, secure rack space, and world-class data center facilities across Europe.
Do you have any questions or queries in your mind regarding the Service Level Agreement or other related policies, please do not hesitate to reach us via Email –[email protected] or call.
This Service Level Agreement(SLA) involves three significant aspects: the users, services, and web hosting provider.
Service Quality & Technical Support Assurance
To meet and exceed our customers’ high expectations, Europeserverhosting ensures consistent service levels and uninterrupted performance. Under this Service Level Agreement (SLA), we guarantee high-quality hosting services and reliable technical support, covering network availability, power continuity, and hardware failure management to ensure maximum uptime and operational stability.
Europeserverhosting is an award-winning, leading data center provider offering a wide range of web hosting and server hosting solutions. Our core objective is to support large enterprises and goal-driven businesses by delivering world-class hosting infrastructure, enterprise-grade servers, and professional support services.
We offer optimized hosting packages, high-speed servers, robust network connectivity, infrastructure reliability, and 24/7 customer support to ensure seamless hosting performance. Our advanced data center facilities are designed to meet the highest industry standards for security, scalability, and efficiency.
Our team of highly experienced and certified engineers possesses hands-on expertise across a wide range of technologies, including server hardware, software, control panels, databases, and operating systems. We provide instant technical assistance and troubleshooting whenever issues arise. Clients can easily contact our support team by raising a ticket through the client portal or help desk for fast and effective resolution.
E-mail: [email protected]
Contact: +919990507737
Consequently, we will do our best to support you in which we have an expert team. Check out the items listed below in which we serve the best for our clients.
Hardware Support :- All hardware components provided with our server hosting services are fully supported under the Hardware Replacement SLA tier. In the event of hardware failure, Europeserverhosting ensures prompt diagnosis and replacement to minimize downtime and maintain service continuity.
Network & Power Availability :- Europeserverhosting delivers a high-performance, reliable network infrastructure and redundant power systems, monitored 24/7 by certified professionals. We guarantee exceptional network uptime and uninterrupted power availability, ensuring smooth and stable operations for our clients’ online businesses. Network connectivity and power availability are fully covered under this SLA tier.
Operating System (OS) Support :- We provide the latest operating system versions with up-to-date security patches and enhancements. Clients are free to choose their preferred OS. Our SLA includes support for:
Our services cover OS installation and reinstallation, security patching, policy configuration, OS-level troubleshooting, and manual updates. When required, our expert support team schedules safe, compatible OS updates to improve performance, stability, and security.
Software Support : – With the growing complexity of modern applications, our engineers are skilled in investigating and resolving issues related to supported and commonly used server software. We provide assistance for the following technologies:
Non-Covered Issues : – Europeserverhosting does not provide technical support, debugging, or maintenance for custom-developed or self-coded applications, whether open-source or commercial. Clients are solely responsible for the installation, configuration, maintenance, and troubleshooting of any custom software they deploy. The company will have no involvement in client-developed applications unless a separate written agreement is formally established between the customer and Europeserverhosting.